- Your why should be strong! In fact, stronger than when you first began.
- While working to maintain your business, you should have discovered a newfound resilience.
- The reasons you want to continue in business should mirror why you started.
- Things like your customer’s resilience, their loyalty, and that you missed them.
- You found a new desire to value them and learn how to better meet their needs.
- You had to shift how you engaged and supplied your product or service.
- If you were solely brick and mortar. It’s no longer either-or, it’s both and.
- Continue to offer purchase opportunities for your customer in both places
- Meet your customers where they are.
- Use multiple ways to communicate billboards, snail mail, by phone, email, text, digitally– online and on social media, with various platforms.
- How your customer responds indicate how they prefer to be reached.
- Ask your customer for feedback.
- Reassess how you did business. This can be both technical and personal.
- Examine your core values
- Determine if your current
- Is your team intact? If so, show them your appreciation. If not, win them back!
- Ask your team for feedback.
Leave a Reply